At MyHairWigs.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you have 15 days from receiving your item(s) to initiate a return without needing to provide an explanation, as long as the following conditions are met:
- The item(s) must be in perfect condition and in the original packaging.
- The return request must be submitted within the allowed 15-day period after delivery.
- Items must be unused, unaltered, and free from damage.
Free Return Service
Some products on our website may be eligible for Free Return service. If the seller offers Free Return, it will be clearly marked on the item details page.
For Free Return items:
- The return shipping costs will be covered.
- You can return the item easily through designated local return warehouses.
- Refunds will be processed after the returned item is received and inspected.
Refund Process
Once your returned item is received and inspected, we will process your refund within 5-7 business days. The refund will be issued using the original payment method. Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.
Non-Returnable Items
Certain items cannot be returned for hygiene and safety reasons. These include:
- Wigs and hair extensions that have been used, altered, or customized.
- Items without original packaging or accessories.
- Items outside the 15-day return window.
How to Initiate a Return
To start a return, please follow these steps:
- Go to your account on MyHairWigs.com and find the order you wish to return.
- Submit a return request within the 15-day period.
- Follow the provided return instructions, including the designated return address.
- Ship the item back using a tracked service (if applicable).
- Wait for confirmation of the refund once the return is processed.
Contact Us
If you have any questions about our Refund and Returns Policy, feel free to contact us at: 📧 Email: [email protected]
We appreciate your business and are here to assist you with any concerns!