Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Refunds are typically processed within 5-7 business days after the returned item is received and inspected. The time it takes for the funds to appear in your account depends on your payment provider.
If you receive a defective or incorrect item, please contact us immediately at [email protected] with photos of the issue. We will work with you to resolve the problem as quickly as possible.
If the item is eligible for Free Return, you do not need to pay for return shipping. Otherwise, return shipping costs are the responsibility of the buyer.
Unfortunately, returns cannot be accepted after the 15-day return window has expired.
You can check the status of your return by logging into your account on MyHairWigs.com and navigating to the “My Orders” section.
If you need to swap an item
Returns and Exchanges
Refunds are typically processed within 5-7 business days after the returned item is received and inspected. The time it takes for the funds to appear in your account depends on your payment provider.
If you receive a defective or incorrect item, please contact us immediately at [email protected] with photos of the issue. We will work with you to resolve the problem as quickly as possible.
If the item is eligible for Free Return, you do not need to pay for return shipping. Otherwise, return shipping costs are the responsibility of the buyer.
Unfortunately, returns cannot be accepted after the 15-day return window has expired.
Unfortunately, returns cannot be accepted after the 15-day return window has expired.
You can check the status of your return by logging into your account on MyHairWigs.com and navigating to the “My Orders” section.